Refund policy
At Foxyardora, every product is made to order specifically for you. Because our products are produced on demand, we are generally unable to accept returns or exchanges for incorrect size or color selections, changes of mind, or buyer’s remorse.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of delivery at support@foxyardora.com.
Please include:
- Your order number
- A brief description of the issue
- Clear photos showing the item and the problem
Once your request has been reviewed and approved, we may provide a free replacement or refund, as appropriate.
For qualifying damaged or defective products, you generally do not need to return the original item unless we specifically instruct you otherwise.
Wrong Size, Color, or Change of Mind
Since our products are made specifically for each order, we generally do not accept returns, exchanges, or refunds when:
- The wrong size was ordered
- The wrong color was selected
- You change your mind after ordering
- You no longer want the product
Please carefully review the product description and size guide before completing your purchase.
Lost or Missing Packages
If your package has not arrived or you believe it has been lost in transit, please contact us at support@foxyardora.com with your order number.
We will review the tracking information and work with our fulfillment and shipping partners to determine the appropriate resolution.
Please report shipping issues as soon as possible and no later than 30 days after the estimated delivery date.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order cannot be delivered because the shipping address provided at checkout was incorrect or incomplete, please contact us as soon as possible. Additional production and shipping charges may apply if the order needs to be reproduced or reshipped.
Order Changes and Cancellations
Because our products are made to order and may enter production shortly after an order is placed, we cannot guarantee that an order can be modified or canceled after it has been submitted.
If you need to request a change or cancellation, contact us as soon as possible at support@foxyardora.com. We will do our best to assist you if production has not yet started.
Refunds
If a refund is approved, it will be issued to the original payment method used for the purchase.
Please allow additional processing time for your bank, credit card company, or payment provider to post the refund to your account.
Returns
Please do not mail products back without contacting us first.
Because our products are made to order, most approved claims involving damaged, defective, or incorrectly produced products do not require the item to be physically returned.
Contact support@foxyardora.com first and we will provide instructions based on your specific order.
Fulfillment Provider
Certain products sold by Foxyardora are produced and fulfilled through our third-party print-on-demand fulfillment provider:
Printify, Inc.
1000 N. West Street, Suite 1200
Wilmington, Delaware 19801
United States
This is our fulfillment provider’s corporate address and is not a customer return address. Please do not send returns to this address unless specifically instructed to do so by Foxyardora Customer Support.
Contact Us
For questions regarding returns, refunds, damaged products, shipping issues, or your order, please contact:
Foxyardora Customer Support
Email: support@foxyardora.com
We will review your request and provide the appropriate next steps.